Refund policy
At astelli, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are happy to accept returns in accordance with the following policy:
Returns
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We gladly accept returns within 30 days of delivery.
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Items must be returned in their original condition, unworn/unused, and with all original tags and packaging.
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No restocking fees will be charged.
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Final sale items are not applicable – all items are eligible for return.
Free Return Shipping
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We provide free return shipping on all eligible orders.
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To initiate a return, please contact our customer service team at astellishop@gmail.com or call us at +1 426-298-6561. Our team will provide you with a prepaid return shipping label and instructions.
Refunds
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Once your return is received and inspected, we will notify you of the approval of your refund.
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Approved refunds will be processed back to your original method of payment within 5–10 business days.
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Please note that your bank or card issuer may take additional time to post the refund to your account.
Exchanges
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At this time, we do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.
Damaged or Defective Items
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If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue promptly at no additional cost to you.
Contact Us
For any return or refund inquiries, please reach out to our customer support team:
📧 Email: astellishop@gmail.com
📞 Phone: +1 426-298-6561
🏠 Address: 3206 Cripple Creek St, San Antonio, TX 78209, United States